Our privacy notices

LWM Traded Services is committed to protecting and respecting your privacy. This notice sets out the basis on which any personal data we collect for the purpose of delivering disabled adaptations will be processed. This privacy notice tells you what to expect when LWM Traded Services collects your personal data.

LWM Traded Services is the Data Controller for the personal data processed as described in this notice, unless otherwise stated. Our contact details are provided below.

This notice applies to anyone applying for a position with LWM Traded Services or with Lichfield District Council. LWM Traded Services provide disabled adaptations services for Lichfield District Council.  We may update this notice at any time, details of which are found at the end of this page. 

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Health information (including dietary requirements, allergies and health conditions)
• Health and safety information
• Account information
• Photographs or video recordings
• Call recordings
• Records of meetings and decisions
• Identification documents
• Information relating to compliments or complaints
• Information relating to sponsorship

We also collect or use the following information to provide services and goods, including delivery:

• Racial or ethnic origin
• Genetic information
• Health information

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes

We also collect or use the following information for the operation of customer accounts and guarantees:

• Genetic information
• Health information

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Names and contact information
• Customer or client accounts and records
• Financial transaction information
• Information relating to health and safety

We also collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Genetic information
• Health information

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Financial transaction information
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Health and safety information

We also collect or use the following information to comply with legal requirements:

• Genetic information
• Health information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Legal obligation
• Vital interests

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Legal obligation
• Vital interests

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Consent
• Legal obligation
• Vital interests

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent
• Legal obligation
• Vital interests

Where we get personal information from

• People directly
• Health care providers
• Schools, colleges, universities or other education organisations
• Councils and other public sector organisations

Who we share information with

Data processors

This data processor does the following activities for us: Guide applicants through the Disabled Facilities Grant processes.

Others we share personal information with

• Health care providers
• Organisations we need to share information with for safeguarding reasons
• Professional or legal advisors
• Professional consultants
• Emergency services (where necessary)

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Contact details

If you need further information or have any questions or complaints about our privacy notices or practices, please contact our Data Protection Officer (DPO) using the details below: 

Data controller

LWM Traded Services email: dpofficer@lwmts.co.uk

Your right to complain

We would encourage you to contact us, in the first instance, if you are unhappy with any aspect of the way in which we process your personal data. You can get in touch with our Data Protection Officer using the details provided above.

If you are not satisfied with the outcome of your complaint, you have the right to refer such matters to the ICO (www.ico.org.uk). It is worth noting the ICO expect individuals to exhaust the complaints process internally before referring complaints to them.  

Changes to this privacy notice

We keep our privacy notice under regular review, and it is subject to change at any time. We may also notify you in other ways from time to time about the processing of your personal data.